White Alligator Tours - Terms of Service
1. Who we are
1.1 These terms are for tours operated by White Alligator Tours BPC GmbH, trading as "White Alligator Tours" ("we", "us").
- Address: Wiedner Gürtel 46/5, 1040 Vienna, Austria
- Phone: +43 660 743 3277 · Email: info@whitealligator.tours
- Company register: FN 613621 i, Commercial Court Vienna
- Trade licences (GISA): 31282093 (travel agency), 31253727 (minivan and limousine tour operator)
- VAT ID: ATU80050301
- Member of the Austrian Economic Chamber (WKO), Vienna
1.2 "You" means the person who books, and every guest named in the booking. The person who books makes sure all guests in the booking know these terms.
2. Scope
2.1 These terms apply to all day tours you book directly with us (on our website, by email or by phone):
- Semi-private day trips from Vienna (for example to Hallstatt, Salzburg, Budapest, Bratislava, Prague, Český Krumlov and the Wachau Valley). You share a minivan with other guests, with a maximum of 8 guests.
- Private day trips: the vehicle, driver and guide are for your party only (up to 8 guests unless we agree otherwise).
- Seasonal tours such as Christmas market day trips.
2.2 Only these terms apply; your own terms do not. If you and we agree something individually (for example in an email for a private tour), that agreement takes priority.
2.3 We may update these terms for future bookings. The version that applies to your booking is the one you accepted when you booked, and we send it with your booking confirmation. We never change an existing booking's terms just by posting a new version.
3. Not a package; no right of withdrawal
3.1 Our tours last less than 24 hours and include no overnight stay. They are therefore not package travel under the Austrian Package Travel Act (§ 1(2)(1) PRG), so package-travel rights such as insolvency protection do not apply.
3.2 No 14-day right of withdrawal. Our tours are leisure services for a specific date. Under § 18(1)(10) FAGG, the statutory 14-day right of withdrawal for online and distance contracts does not apply. You can cancel under section 7, which gives you free cancellation before the cancellation window.
4. Booking and contract
4.1 Each tour page tells you what the tour includes, its duration, the meeting or pickup arrangements and the price. Entrance fees, meals and optional activities are included only if the tour page says so.
4.2 Before you submit a booking, you can check and correct your details in the booking overview. Clicking the final booking button sends a binding booking request. The contract is formed when we confirm your booking by email. We send the confirmation, these terms and the cancellation policy by email.
4.3 If you have not received a confirmation within 24 hours of booking, please check your spam folder and then contact us. Please give us a correct email address and a mobile number that works on the tour day. If we cannot reach you because the details you gave us are wrong, you are responsible for the consequences. If we caused the problem, we are.
4.4 Please check the date, tour, number of guests and pickup address in your confirmation, and tell us straight away if anything is wrong.
4.5 Tickets are personal to the guests named in the booking and may not be resold commercially without our consent. Before the cancellation window, you may hand your place to another person free of charge. Please tell us their name in advance.
5. Prices and payment
5.1 All prices are in euros and include VAT. Semi-private tours are priced per person. Private tours are priced per vehicle or group, as shown on the tour page.
5.2 You pay the full price when you book, unless we agree otherwise in writing. You can pay by credit card (Visa, Mastercard, American Express, JCB, Discover), PayPal, Stripe or Bitcoin. We charge no extra fees for payment.
5.3 We confirm a place only after payment. If you hold a provisional reservation and have not paid by the deadline we gave you, we may release the place. We will tell you before we do.
5.4 We refund money to the payment method you used, within 5 days. If you paid in Bitcoin, we refund the euro amount, either in Bitcoin at the exchange rate on the day of the refund or by bank transfer, whichever you prefer.
6. Bookings through online travel platforms (Viator, GetYourGuide and others)
6.1 If you booked through an online travel platform, your booking, payment, changes, cancellation and refunds are governed by that platform's terms and the cancellation policy shown on the platform when you booked. Please send cancellation and refund requests through the platform.
6.2 We run the tour. Sections 9 to 13 apply to the extent they were made available to you when you booked. Your statutory rights are not affected.
7. Cancellation by you
7.1 You can cancel by email to info@whitealligatortours.com. Please quote your booking number. The time your email reaches us counts, and we confirm every cancellation by email.
7.2 Cancellation charges depend on when your cancellation reaches us, counted from the start time in your booking confirmation [CONFIRM: pickup or departure time]:
- All tours except the VIP Hallstatt tour: if you cancel 24 hours or more before the start time, you get a 100% refund (except transaction fee, if applies). If you cancel less than 24 hours before, you pay 100% of the price.
- VIP Private Hallstatt Salt Mine Tour: if you cancel 120 hours (5 days) or more before the start time, you get a 100% refund. If you cancel less than 120 hours before, you pay 100% of the price.
7.3 No-show. If you are not at the agreed pickup point at the confirmed time and cannot be reached (see 9.2), this counts as a late cancellation, and you pay the full price.
7.4 Weather. Our tours run in normal weather for the season, including rain, snow and cold. Weather on its own does not give you a right to cancel for free inside the cancellation window. If weather makes the tour unsafe, or a destination cannot be reached, section 8 applies and you get a full refund.
7.5 Changing the date. Before the cancellation window, you can move your booking to another date free of charge if places are available.
8. Changes and cancellation by us
8.1 Minor changes. Sometimes the order of stops, timings or routes has to change for objective reasons outside our control: traffic, road or border closures, official orders, closed attractions, events or weather. We may make such changes if they are minor, reasonable for you, and the character of the tour stays the same. We will tell you as early as we can.
8.2 Significant changes. Sometimes a main part of the tour, such as the main destination or an included highlight, cannot be delivered. If that happens before the tour, we tell you without delay and you choose a reasonable alternative (another date or a comparable tour) or a full refund. If it happens during the tour, we offer an alternative where we can and refund the part of the price for services you did not receive.
8.3 Vehicles and carriers. We normally use our own minivans and drivers. If a vehicle breaks down or is temporarily unavailable, we may use a comparable vehicle from another licensed carrier. We remain your contract partner and are responsible for the tour.
8.4 Cancellation by us. We may cancel a tour only in these cases:
- (a) the minimum number of participants is not reached: semi-private tours need at least 4 guests, and we tell you no later than the day prior to the tour;
- (b) unavoidable and extraordinary circumstances, for example severe weather warnings, natural events, road or border closures, official orders, strikes not caused by us, epidemics or unrest;
- (c) safety reasons, for example when the driver or vehicle is unexpectedly unavailable and no replacement can be found.
In every case you can choose a free change of date or a full refund. If we are responsible for the cancellation, your statutory rights to damages are not affected.
8.5 We may add extra stops or attractions free of charge. Price changes never apply to bookings that are already confirmed.
9. Pickup and timing
9.1 The tour price includes pickup from and drop-off at hotels and apartments in Vienna's districts 1010 to 1090, and in the area around Vienna Central Station. If you are staying outside this area, we agree a meeting point inside it with you. We confirm the exact pickup time the day before the tour.
9.2 Please be ready at the pickup point 5 minutes before the confirmed time. Pickup times are approximate because of traffic. If you are not there, we try to call you and wait up to 10 minutes; after that the vehicle may leave and section 7.3 applies.
9.3 Our tours last about 12 to 13 hours. Return times are estimates and depend on traffic and border controls, so please do not plan tight onward connections that evening. If we are late through our own fault, we are liable under section 13.
10. Your responsibilities
10.1 Travel documents. On tours that leave Austria (for example to Hungary, Slovakia or the Czech Republic), every guest must carry a valid passport or national ID card and, if needed, a visa or residence permit. If a guest is refused entry because of missing documents, this counts as a no-show for that guest.
10.2 Health and mobility. Please tell us before the tour about any health condition, mobility restriction or medication that matters for the tour or for your safety. Our standard minivans are not wheelchair accessible, so please contact us before booking. We use this information only for your tour.
10.3 Children. Please tell us the ages of all children when you book. Children travel in child seats or booster seats as Austrian law requires, which we provide free of charge. Minors must be accompanied by a responsible adult.
10.4 Safety and conduct. Seatbelts must be worn at all times while the vehicle is moving. Smoking, including e-cigarettes, is not allowed in our vehicles. Please follow the crew's safety instructions and treat the crew and other guests with respect.
10.5 Exclusion from the tour. We may refuse to take a guest, or exclude a guest from the rest of the tour, only for an important reason and, where possible, after a warning. Important reasons are seriously endangering others, serious harassment, heavy intoxication, or ignoring safety instructions. In that case we keep the price, minus any expenses we save. You can complain under section 15.
10.6 Damage. You are liable under the general statutory rules for damage you culpably cause, for example to the vehicle. We will not demand payment on the spot.
11. Personal belongings
Please keep valuables, documents and medication with you, and do not leave them in the vehicle during stops. We are liable for loss of or damage to belongings under section 13. If we find something you left behind, we contact you and either post it to you at your cost or you may collect it in Vienna.
12. Photos and videos
12.1 We take photos or videos in which you can be identified, and use them for marketing, only with your prior consent. Consent is voluntary and has no effect on your booking. You can withdraw it at any time by emailing info@whitealligatortours.com.
12.2 Our guides are happy to take souvenir photos of you with your own camera or phone.
13. Our liability
13.1 We are liable without limitation for: (a) death, injury or damage to health; (b) damage we cause intentionally or through gross negligence; (c) liability under mandatory law, in particular the EKHG and the Product Liability Act.
13.2 For other damage, such as property damage or financial loss, we are not liable if we caused it only through slight negligence, to the extent the law allows.
13.3 The same rules apply to our employees, drivers, guides and subcontractors.
13.4 Services you buy yourself on the spot from third parties, such as optional activities, entrance tickets, restaurants or boat trips, are not part of our contract. For those, the third party's terms apply and the third party is liable. Services included in our tour price are our responsibility.
13.5 We take care that our website and materials are accurate. If they contain an error, the statutory rules on mistakes apply (§§ 871 ff ABGB).
14. Insurance
14.1 We hold the insurance required by law for commercial passenger transport, including motor third-party liability insurance that covers passengers.
15. Complaints
15.1 If something is not right during the tour, please tell your driver or guide straight away so we can fix it on the spot.
15.2 If it cannot be fixed, please email your complaint to info@whitealligatortours.com. We reply within 7 days.
15.3 Your statutory rights and limitation periods are not affected. We have not set a deadline that ends your claims.
16. Applicable law, courts, language
16.1 Law. Austrian law applies, excluding its conflict-of-law rules. If you are a consumer, this does not take away the protection of the mandatory consumer law of the country where you normally live, where that law applies.
16.2 Courts. If you are a consumer, you can bring proceedings in Austria or, where mandatory law allows, in the country where you live (Art. 18 Regulation (EU) No 1215/2012). We can only sue you in the courts of the country where you live (EU/EEA). If you live or work in Austria, we sue at the court for your residence, usual stay or workplace (§ 14 KSchG). If you live outside the EU/EEA, the competent court in Vienna has jurisdiction unless mandatory law says otherwise.
16.3 Severability. If any provision is invalid, the rest stays valid and the statutory rule applies instead.
16.4 Language. The contract is in English.
16.5 Statements by us or our staff, including verbal ones, are binding to the extent the law provides (§ 10(3) KSchG).
17. Data protection
We process personal data under the GDPR and the Austrian Data Protection Act. Details, including your rights, are in our Privacy Policy at whitealligator.tours/privacy-policy
Valid from 26 October 2026